Globally digital payments market to grow at a CAGR of 23.8% to touch $12.4 trillion in transaction value by 2025 and India will contribute 2.2% to the world’s digital payments market by 2023 as per a report by Payments Council of India. Payments have also continued to grow faster than overall banking revenues, increasing its share to just under 40% from an erstwhile 33%. Further digital payments in India are expected to grow over three-folds to Rs 7,092 trillion by 2025 on account of government policies around financial inclusion and growing digitisation of merchants. However, the pandemic has put the world economy on an uncertain footing and has caused global payments revenue to fall by 7% in 2020.
For the payments industry, the pandemic and its consequences have accelerated a series of existing trends in both consumer and business behaviours, and introduced new developments, such as a restructuring of both supply chains and cross-border trade. Ongoing shifts toward e-commerce, digital payments (including contactless), instant payments, and cash displacement have all been significantly boosted in the past few months. However the value of digital transactions increased at a disproportionate rate than the volume of digital transactions. This has also triggered more favourable conditions for fraud as well and hence consumers and businesses are starting to demand payment experiences where they are more in control.
The payment systems are fundamental to the functioning of all monetary economies. With world economies grappling with slowdown, the convergence of real-time payments and open banking – two of the key trends that have shaped the global financial services industry in recent years – holds promise for consumers, the banks and the economy at large. Financial institutions must focus building efficient payments infrastructure so as to reduce friction through design, build seamless customer experiences, convenience, and accessibility.
TechCircle in association with HPE is organizing – “Future of Payments – Disrupting the Disruption” - a digital summit that will bring together industry experts and torchbearers to deliberate on the future of the payments ecosystem, the role of key industry players, challenges and solutions, thus carving a roadmap for the future.
By Jaideep Mehta, CEO, Mosaic Digital, An HT Media Group Company
“Payments: How to think about the role of payments in the new digital world?”
By V. Vaidyanathan, Managing Director & CEO, IDFC FIRST Bank
Overall, given the unprecedented scope and scale of the knock-on effects of COVID-19, banks’ payment operations have stood up well. But at the same time, COVID-19 has revealed some clear fault lines that need to be addressed. It has created an almost unique opportunity to invest in new processes, technology and organizational structures to support more resilient and flexible payment workforces and systems in the future. Whilst building out this digital payments infrastructure, a significant challenge has been the integration of the traditional banking players’ pre-internet, legacy systems into the internet-based systems of digital native Fintech players.
Speakers:
Rajesh Dhar, Senior Director - Hybrid IT, Hewlett Packard Enterprise
Sarath Chandra, Chief Information Officer, Airtel Payments Bank
Rishi Sareen, Senior Vice President & Chief Technology Officer, Ecom Express
V. Vaidyanathan, Managing Director & CEO, IDFC FIRST Bank
Moderator: Jaideep Mehta, CEO, Mosaic Digital, An HT Media Group Company
Payments remains among the best-performing financial-services product segments around the globe. Unfortunately for banks, historically the main providers of payments services, this momentum does not extend to most of them. Traditional revenue sources, such as interest margins on current accounts, revolving credit lines, interchange revenues, and cross-border fees, are under pressure in the current environment. Interest rates are at historically low levels globally and are not expected to rebound soon. Credit-card losses are exacerbated by the economic downturn. And interchange and cross-border payments fees are pressured by regulation and competition. Hence whatever role payments play in a bank’s overall strategy, the industry’s rapid changes coupled with the increasing investments required to play in this space require banks to rethink their payments operating models. Legacy financial institutions have been slow to catch up due to a complex core infrastructure and lack of agility in their operations.
By Praveena Rai, Chief Operating Officer, NPCI
The COVID-19 health crisis has affected the payment preferences at point of sale for shoppers. One of the changes is the avoidance of cash, which is considered by some as a vector of the virus. Contactless payments are among the preferred alternative methods, also motivated by the pandemic. The use of a mobile device for making payments is increasing globally, as the pandemic accelerates the acceptance of this practice. The use of mobile wallets stored in a smartphone or the QR or barcode reader of a device for payment are among the top trends. The whole ecosystem of vendors, merchants and regulators have a huge role in shaping the desired future.
Speakers:
Vikram K, Senior Director, Industry Verticals, Hewlett Packard Enterprise
Vishwas Patel, Executive Director, Infibeam Avenues
Kush Mehra, Chief Business Officer, Pine Labs
Major Ashish Ahuja, Chief Operating Officer, Fino Payments Bank
Vishal Gupta,VP & Head of Product Management, PhonePe
Moderator: Shalil Gupta, Chief Business Officer, Mosaic Digital, An HT Media Group Company
Payments systems have always been complex but critical part of the digital world. Over the last decade, the payments environment has become much more dynamic, creating even greater challenges for financial institutions. Complex regulatory requirements, outdated and poorly integrated legacy systems, and an increasingly competitive marketplace all put pressure on traditional financial institutions to evaluate opportunities for payments transformation. In addition, increasing demands to create a consistent customer experience across multiple access channels i.e. omni-consumption are pushing leaders to consider major technology investments as well as significant process and cost improvement activities. In this environment, the payments industry is challenged to balance a range of considerations: customer experience, technology disruption, and regulation.
Speakers: Ranganath Sadasiva, CTO Hybrid IT, Hewlett Packard Enterprise
Moderator: Shalil Gupta, Chief Business Officer, Mosaic Digital, An HT Media Group Company
COVID-19 crisis has certainly shaped the way consumers shop. There is the need to be more cautious and respect security measures. Hence merchants face a new challenge: they must provide digital, contactless and frictionless payment methods to their customers. With the surge comes a massive wave of chargebacks. Merchants are overwhelmed by disputes and cancellations. Customers demand to refund money for travel and accommodation. As a payment software provider, it is key to ensure smoothly their transition by enabling merchants to shift to cashless payment methods.
By Shailesh Paul, Vice President/Head, Merchant Sales & Solutions and Cyber Source, India and South Asia, Visa
The impact of COVID-19 on our inter-connected economies and businesses has been significant, putting supply chains around the world under unprecedented pressure and severely disrupting global trade. With banks and other lenders looking for ways to help, the importance of their trade finance offerings and supply chain finance (SCF) in particular is coming to the fore. These services have historically been cumbersome and accessible mostly to large businesses, but digitalisation is making SCF more transparent and efficient and therefore available to the millions of SMEs who act as the backbone of the global economy. If we are to help businesses survive COVID-19, lenders have to embrace these technological innovations in SCF in the long term.
By RN Iyer, Founder & CEO, Vayana Network
By Prashanth Kamath, Senior WW Product Manager, Hewlett Packard Enterprise
Building decency, trust and inclusion to drive digital transformation
By Matthew Driver, Executive Vice President, Head of Services, Asia Pacific, Mastercard
By Shalil Gupta, Chief Business Officer, Mosaic Digital, An HT Media Group Company
Vishwas Patel is the Executive Director of Infibeam Avenues, the country’s first FinTech to be listed on the National Stock Exchange of India. He founded CCAvenue in 2001, a multi-channel payment platform that provides payment solutions to online businesses in India and now with a significant presence in the Middle East and USA as well. He has studied Law from the Mumbai University and was a practicing counsel on the original side of the Bombay High Court prior to founding CCAvenue. In recognition of his numerous and stupendous achievements as a pioneer and leader in the digital payments industry, Vishwas has been appointed Chairman of the Payments Council of India (PCI), an apex non-government body representing companies in payments and settlement system in India.
He has been the recipient of numerous awards such as Asia-Pacific Information Security Leadership Achievements Award by (ISC)² the non-profit global leader in educating and certifying information security professionals in Bangkok (2007), Best Payments Entrepreneur Awards at the Payments & Cards Summit (2019) and Business Entrepreneur of the Year – IT & SaaS at the Entrepreneur Awards (2020) to name a few.
He has also launched other cutting-edge SaaS solutions that include ResAvenue.com, the complete hotel reservation and distribution platform and BillAvenue.com, the RBI-approved operating unit for BharatBillPay, India’s largest interoperable bill payment network.
Jaideep joined the company in October 2017 to set the company on a new, accelerated growth path. He is an advisor to CEOs and business leaders of investment and tech ecosystem. From macro-economic trends to technology disruptions, and market and industry analysis, he has blogged, written and presented on a wide range of topics.
Prior to his current role, he was Managing Director - IDC India and South Asia. Under his leadership, IDC India was conferred the CIO Choice Award for “IT Advisor of the Year” three years consecutively in 2014, 2015 & 2016. Jaideep has been awarded the “Patrick J McGovern IDC Entrepreneur of the Year 2015” for consistent excellence in leading the South Asia team to success and “Leadership Award for Contribution to Market Research” by the World Marketing Congress in 2014.
Before IDC, he was based in London, UK and worked at Gartner for over 5 years where he was Regional VP, Sales & Business Development – EMEA and prior to that, he spent more than 2 and a half years in the Indian outsourcing sector, most notably at Zensar Technologies where he spearheaded the set up to their Financial Services practice in Europe. During the late nineties, he was in the software sector.
Jaideep is a graduate from the Shriram College of Commerce, Delhi University and holds an MBA degree from the Manchester Business School, UK. He enjoys reading, the occasional game of tennis and driving to remote parts of India
Shalil is responsible for research, events and training business that assists clients in improving their capabilities in key process areas. Before this, Shalil was ‘AVP, Research and Consulting’ at IDC India. He has an extensive senior level experience in the ICT industry that enriches his strategic engagements with companies. A much-sought-after speaker at international forums, Shalil also invests his time in leading innumerable focused group discussions in India. With his specialization in the BFSI sector, he covers an array of topics including emerging technologies, digital enterprises, industries and IT sourcing and servicing in his speaking engagements.
Shalil's role extends beyond delivering qualitative research content, and includes preparing forward-looking assessment and analysis and sharing market insights and predictions with senior management teams. He has worked in India, London, Edinburgh, Ireland, Western Europe, Hong Kong, Singapore, Malaysia, and Taiwan. During his time in these organizations, he has driven the development of enterprise level technology strategies, managed large transformation and IT programs, and played a leading role in a post-merger IT integration of two banks in the United Kingdom.
A graduate of Computer Science, Shalil holds a postgraduate (MBA) degree from the Indian Institute of Foreign Trade (IIFT), a leading business school in India.
Kush has rich experience of over 14 years in the payment industry and possesses extensive knowledge of the cards ecosystem. Prior to joining Pine Labs, Kush held leadership positions in Visa Inc., American Express and Citibank, spanning 10 years. Kush holds a Bachelor of Commerce from Delhi University and a Master's in Business Administration, Marketing from Fore School of Management. Previously he was associated with VISA, American Express and CitiBank.
Major Ashish is responsible for developing and executing innovative solutions for Fino Payments Bank. In addition to overseeing in house offerings, Ashish manages corporate partnerships and alliances to strengthen the product and service portfolio of the bank.
He is also entrusted with the task of ensuring accessibility of the bank’s products across multiple platforms – digital as well as physical. For smooth and seamless service delivery to customers, clients and merchants, Ashish is also responsible for the cohesive functioning of Products, Technology and Central operations.
Earlier, he successfully managed Fino’s corporate business and retail initiative of Money Marts. An Indian Army veteran with over 27 years of experience that includes military service, banking, corporate business, channel management, retail and more, Ashish’s strength lies in successfully executing complex projects.
Over the years, Ashish has represented Fino in multiple businesses and government forums on financial inclusion, DBT and AEPS amongst others. Ashish is a fitness buff and enjoys squash and golf in his spare time.
Vikram is the Senior Director Industry Verticals at Hewlett Packard Enterprise (HPE) in India. In this role he Drives the Strategy and Sales for all Industry verticals – FSI, Telecom, MDI & Public Sector for Hewlett Packard Enterprise products, i.e. Servers, Storage and DC Networking.
With 30 years of experience in IT Sales, Services and Software Business, he in the last 10 years has held strategic leadership positions at Hewlett Packard Enterprise deploying key IP’s & developing human capital
In his previous roles at HPE, he was Senior Director HIT India managing the revenue, P&L, sales and presales and moves after 10 years of managing the business in its various forms– DCHC, Servers, ISS and the likes. These years had unprecedented growth and success with almost all products having the largest or second largest market share across categories.
Having been a part of HPE since the last 22 years, he specializes in Enterprise Business Services, Infrastructure Products and Software. His strengths lie in customer acquisition, P&L Management, Managing Growing Markets, Driving Revenue Growth, Heading Mergers and Acquisitions, and leading teams to greater heights.
He holds a bachelor’s degree in engineering from one of India’s renowned institute, Birla Institute of Technology and Science, Pilani and MBA from Mumbai University.
Hewlett Packard Enterprise India Pvt.
Ranganath Sadasiva is the Chief Technology Officer, Hybrid IT for Hewlett Packard Enterprise, India.
Ranganath is responsible for bringing in thought leadership across HPE Hybrid IT business and delivering best in class technology experience for customers.
He works closely with the enterprise segments, understanding their business and technical needs, developing HPE’s point of view aligned to HPE Technology Vision.
With more than 25 years of experience in the technology industry, Ranganath is an accomplished Technologist and Management Executive across core ICT technologies working predominantly in the India and Asia Pacific & Japan region. He has done various customer centric roles across Sales, Product development and Consulting in these geographies. Before joining HPE, Ranganath served as Director, Enterprise Research for IDC India and was responsible for the overall Enterprise research in areas including Hardware - Server, Storage and Networking, Enterprise Software, Enterprise Services and emerging technologies like Cloud, IoT, AI, Big Data etc. Prior to IDC, Ranganath served as Regional Sales Director for Spectra-APJ and EMEA and earlier as Director, Product Management, Asia Pacific and Japan for HPE Storage. He has also held management roles with HCL Infosystems and CADD Centre. Widely known in the Industry for his insights on Technology and its articulation, he is a regular speaker at Customer & Industry forums. He is also a Mentor of change with Niti Aayog, Government of India.
Ranganath Sadasiva has a Master of Business Administration Degree in Marketing from Bangalore University and a Bachelor of Engineering Degree in Electrical Engineering from BMS College of Engineering, Bangalore
Rajesh is the Senior Director, Infrastructure Sale and Attach at Hewlett Packard Enterprise in India. In this role he drives and manages the revenue, P&L, sales and presales business in its various forms– DCHC, Servers, ISS and the likes.
An IT professional with over 25 years of Sales and Business Management Experience, having managed large teams successfully. He has extensive experience in Direct Sales, Segment Sales, Channel Management, Product Marketing, P&L management, Media Interactions and IT asset financing.
In his previous roles at HPE he was responsible for Overall Business
Management of HP Technology Services (Cloud, Big Data, Mobility, Security, Data Centre Maintenance Services) for the Indian Subcontinent.
Rajesh holds a Bachelor’s Degree in Engineering (BE) Field Of Study Electrical and Electronics Engineering from Motilal Nehru National Institute of Technology.
Vishal Gupta heads Product Management at PhonePe. He brings over 2 decades of diverse experience in Product Management, Product Development, Strategy, Market Research, Customer Experience, Engineering and Delivery.
Vishal belongs to the rare group of professionals who understand technology, business and operations with equal ease. He has held leadership positions across all 3 functions in multiple domains.
Vishal is an entrepreneur with a customer-first mindset. His strength lies in thinking long term and generating new ideas. In both his current and previous stints, he has been instrumental in generating multiple ideas and has taken them from inception to delivery.
Prior to PhonePe, Vishal was Director-Product Management at Flipkart where he led Flipkart money and payments. Prior to that, he was the GM for Returns at Flipkart and was also instrumental in delivering the supply chain product. Prior to the Flipkart Group, Vishal has built and scaled products at leading organisations such as Pine Labs, AOL & Schlumberger.
Vishal has 20 years of industry exposure in domains including telecom, retail, e-commerce, social & payments. Vishal holds a Bachelor’s degree in Electronics Engineering from the University of Pune and is also an alumnus of IIM Bangalore’s Executive General Management Programme.
Prashanth is a Senior WW Product Manager at Hewlett Packard Enterprise, managing a portfolio of NonStop OS, Virtualization and Security. In his role Prashanth owns the strategy, roadmap, customer satisfaction and ecosystem enablement for the portfolio. He has done post graduate diploma in software enterprise management from IIM Bangalore and has a Bachelor’s degree in Electronics & Communication from NIT Surathkal. Prashanth is with HPE for 11 years and has prior experience in communication software engineering.
With over two decades in financial services in India, V. Vaidyanathan has seen India through many lens – first as a banker (1990-2010, Citibank), then as an entrepreneur (2010-2019, Capital First) and a professional banker again (2019- date, after merging Capital First with IDFC Bank). He worked with Citibank Consumer Banking from 1990-2000, then set up ICICI Group’s retail banking from 2000-2009 since its inception, built ICICI Bank’s branch network to 1411 branches and 28 million customers, built a large CASA and retail deposits franchise, and built the retail lending businesses including mortgages, auto loans, credit cards and personal credit businesses to Rs. 1.35 trillion ($30 bn). He was appointed at the Board of ICICI Bank in 2006 at age 38. In 2009, he became the MD and CEO of ICICI Prudential Life Insurance Company in India.
In 2010, he quit ICICI Group for an entrepreneurial opportunity to acquire an NBFC with an idea to convert it to a bank focused on consumer and MSME lending. On acquiring equity stake, he shut down all non-core businesses like broking and real estate financing, and instead used the NBFC platform to build MSME and Consumer Financing businesses, based on new technologies and algorithms. Between 2010 to 2018, he grew the loan book from start-up stage to Rs. 29,600 crores (US$4.05 bn), grew the equity capital from Rs. 691 crores (US$118 mn) to Rs. 3,993 crores (US$600 mn), reduced Gross NPA from 5.28% to 1.94%, reduced Net NPA from 3.6% to 1%, acquired 7 million customers, got the long-term credit rating upgraded from A+ to AAA, turned around the company from losses of US$5 mn (2010) to profit of US$50 mn (2018), increased ROE from -6% to +15%, and increased the market cap 10 times from Rs. 780 crores (US$120 mn) to Rs. 8,200 crores (US$1.2 bn) in 8 years. Capital First was growing at a 5-year CAGR of loan growth of 30%, and 55% in PAT between 2013-2018.
Then, in order to secure a commercial banking license, he agreed to merge Capital First with IDFC Bank in December 2018 and took over as the MD and CEO of the merged entity. Since then in seven quarters, between December 2019 to September 2020, he has increased retail loan book from 13.16% pre-merger to over 60% (Rs. 59,860 crores, US$8.14 bn) of the total funded assets, increased Net Interest margin from 1.68% pre-merger to 4.57%, increased CASA from 8.68% to 40.37%, turned the bank into profitability, and is currently busy converting the bank into a world- class retail bank in India. The bank now has over 10 million customers and loan book of more than Rs. 1 lac crores (~US$14 bn). He believes India provides unlimited opportunity in financial services in India.
During his career, he and his organization have received a number of domestic and international awards including the prestigious CNBC Awaaz Entrepreneur of the year 2020, CNBC Asia’s "Innovative company of the year" India Business Leader Awards-2017, "Most Inspirational Leveraged Management Buyout, India 2018" by CFI Awards, "Entrepreneur of the Year" Award at Asia Pacific Entrepreneurship Awards 2017, "Transformational Leader 2018" by CFI Awards UK, "Financial Services Company of the Year, 2018 - VC Circle", "Outstanding contribution to Financial Inclusion, India, 2017" from Capital Finance International, London, "Most Promising Business Leaders of Asia" 2016 by Economic Times, 'Outstanding Entrepreneur Award' in Asia Pacific Entrepreneurship Awards 2016, Greatest Corporate Leaders of India- 2014, Business Today - India's Most Valuable Companies 2016 & 2015, Economic Times 500 India's Future Ready Companies 2016, Fortune India's Next 500 Companies 2016, Dun & Bradstreet India's Top 500 Companies & Corporates 2016 & 2015. During his prior stint, awards included "Best Retail bank in Asia 2001", "Excellence in Retail Banking Award" 2002, "Best Retail Bank in India 2003, 2004, and 2005" from the Asian Banker, "Most Innovative Bank" 2007, "Leaders under 40" from Business
Today in 2009, and was nominated "Retail Banker of the Year" by EFMA Europe for 2008.
He is an alumnus of Birla Institute of Technology and Harvard Business School. He has run 23 half-marathons and 8 full marathons.
Shailesh Paul is Vice President and Head of Merchant Sales & Solutions India and South Asia. He is responsible for leading Visa’s merchant acceptance strategy, Visa’s merchant, acquirer and payment facilitator partnerships as well as the CyberSource business in the sub-continent.
Shailesh joined Visa in 2006 and until recently led Merchant Partnership Development & Co-brands for Asia Pacific, based in Singapore.
He was previously Head of Product Development, Asia Pacific at Visa and was the regional lead for core product development & specialized sales.
Prior to that at Visa, Shailesh was Regional Director, Debit Products for Southeast Asia & Australia. Shailesh joined Visa from Standard Chartered Bank where he was Head of Credit Cards and Personal Loans, Qatar and held various management positions in India.
Shailesh holds an undergraduate business degree and MBA, both from India. His international career spans leadership positions in Asia Pacific, India and the Middle East.
Ram Iyer, Founder & CEO of Vayana Network, is a serial entrepreneur with over 25 years in the Cash and Trade space providing solutions to some of the largest Banks across the globe. At Vayana Network, Ram has led the company’s vision over the last decade to democratise access to affordable finance for MSMEs. Previously, he was the Co-founder and CEO of CashTech Solutions, a leading Cash Management vendor in Asia which was acquired by Nasdaq listed Fundtech (now a part of the Finastra Group). He has previously worked with Accenture in their management consulting business. He is a management graduate from IIM Ahmedabad and an Engineer from Mumbai University. A guest speaker at various Fintech & Trade forums, Ram brings in exceptional understanding of B2B trade, payment ecosystems and technology.
Mr. Chandra is the Chief Information Officer at Airtel Payments Bank, the first payments bank in India. In this capacity he drives digital innovation and transformation of products and services. With close to two decades of work experience, Sarath has worked with tech giants like Google, Amazon and Yahoo. In the past, Sarath has also worked as an Agile Coach and also, an entrepreneur with his venture in the tech space.
Ms. Praveena Rai is Chief Operating Officer of NPCI (National Payments Corporation of India). She is responsible for running the business, the products, the operational and technical delivery. Passionate about payments and technology as drivers to economic value, she helps NPCI attain it’s strategic objectives of offering simple, secure and seamless digital payments experience to consumers and users across the ecosystem - that can lead to rapid digitalisation of India.
During her professional journey of two and half decades, she has built expertise across banking verticals in Cards, Retail, Commercial Banking and various facets of the payments space.
She has worked with Kotak Mahindra Bank leading the cash management portfolio, with HSBC for a 10 year stint including heading payments for the bank’s Asia Pacific region, and with Citigroup across roles for South Asia.
Ms. Rai holds a PGDM from IIM Ahmedabad, and is an Engineering Graduate from College of Engineering, Guindy.
Rishi Sareen is Senior Vice President & Chief Technology Officer at Ecom Express, one of the largest and leading technology enabled end-to-end logistics solutions provider to the e-commerce industry. Rishi provides leadership for the continued development of an innovative, robust and secure information technology environment in the organization.
He drives the company’s technological vision and leads the teams that manage information systems and software product development and leading technology operations, ERP implementation, software development and strategic planning, including AI and machine learning strategies. Rishi is responsible for setting the technology direction of the company’s applications and networks that provide around-the-clock support for Ecom Express product offerings. From defining the short term and long-term strategy, he has built the vision of the IT function to on-boarding and developing a strong team.
Prior to joining Ecom Express, Rishi held the position of Head-Information Technology at Blue Dart. A seasoned, highly skilled professional possessing 20+ years of high-quality IT experience, he has a proven track record and experience in developing information management system and successfully conceiving, developing and executing strategies and initiatives that drive revenue, growth, competitive market positioning, profits and stakeholder value.
Rishi is based out of Gurugram, Haryana.
Mr Dhananjaya Tambe started his career in 1985 as a Probationary Officer in Corporation Bank in Mangalore, where he was posted in the Agriculture and Rural Development Dept. in the Head Office of the Bank. In 1986 he joined the Central Bank of India as a Probationary Officer and served in their Pune City, Sarole and Itwari (Nagpur) branches.
He joined State Bank of India as a Probationary Officer in 1987 in the Ahmedabad Circle of the Bank. After serving in the Baroda Main branch of the Bank for five years in various divisions, such as Personal Banking, International Banking and Small & Medium Enterprises Banking, he was transferred as Accountant at GACL Ranoli branch of the Bank for one year.
Thereafter, he served in the Human Resources Department of the Bank’s Local Head Office in Ahmedabad, where he was instrumental in introducing the concept of computer-based Human Resources Management System, and codifying the Bank's instructions related to human resources.
Mr Tambe served as the Branch Manager of Chavaj GNVFC Complex branch near Bharuch in Gujarat from 1999 to 2001, and during his tenure the branch was computerized and also won the Best Customer Service award. For the outstanding work done in Chavaj GNVFC Complex branch, he was elected to the Chairman’s Club of the Bank. During his tenure in this branch, he introduced the concept of centralised processing of retail loans on automated platforms.
In 2001, he was posted to the Bank's New York branch as Vice President (Deposits and Remittances). During his tenure at New York branch, he was instrumental in upgrading the policies and procedures of the branch, especially those related to BSA/AML. ACH as a mode of remittance was introduced during his time. He developed a computer program for handling redemption of India Millennium Deposits in December 2005, to ensure that the process is fully compliant with the U.S. regulations.
Upon his return to India in 2006, he was posted as the Regional Manager of Surat region in Gujarat, and had 45 branches under his control. He was instrumental in expanding the presence of the Bank in Surat, by adding 14 new branches in 2007.
In 2008, he was transferred to the Bhopal Circle of the Bank as the Circle Development Officer and contributed to the strengthening of the Human Resources Management System, and the fixed assets inventory management system of the Bank.
In 2009, Mr Tambe was posted to the Global IT Centre of the Bank for leading the Integrated Payment Hub Project. In 2011, he became the Dy. General Manager of Internet Banking Department, and during his tenure, many new functionalities were added to the Internet Banking services. He introduced certain features in Internet Banking which ensured that the Bank was able to achieve a zero-fraud status in Internet Banking since July 2012. He was also instrumental in setting up of a Dedicated Accounting Unit for Internet Banking transactions, so that transactions with third parties are properly reconciled.
He served as General Manager (IT-Infrastructure) from 2013 to 2014, and was instrumental in introducing wireless connectivity for the Bank’s branches.
In 2014, he was appointed as General Manager of Network-1 in the Kolkata Circle of the Bank and was responsible for the business operations of the Bank in the city of Kolkata and the districts of North 24 Paraganas, Nadia and Murshidabad.
In 2015, Mr Tambe was elevated to the rank of Chief General Manager, and was posted as Chief General Manager (IT-Operations) of the Bank at the Global IT Centre at Belapur. His vertical handled, among others, Financial Inclusion and Government Payment Schemes, the back-office operations of Core Banking System, Pension Payment System, the Complaint Management System, the User Acceptance Testing, management of Human Resources of IT Department, Human Resources Management System, the physical infrastructure of the IT Department, and the Reconciliation and Settlement Systems.
From August 2016 till April 2018, Mr Tambe was Chief General Manager (IT-Transformation, Collaboration and Marketing) and is responsible for the Innovations, Social Media, Project Management, marketing of I.T. products, etc.
Since May 2018, he has been elevated to Dy. Managing Director & Chief Information Officer.
David Lorenz is an HPE NonStop sales person from Tampa Florida with over $300M in direct sales to the finance, telecommunications, DoD, and retail industries. Working with smaller companies and partners to help expand the HPE NonStop partner ecosystem through ITUG and more recently Connect organizations has long been a passion of David’s. More recently David has been the HPE representative at NACHA ( US ACH association) and the NACHA payments alliance as he sees tremendous opportunity to evolve and expand the NonStop operating environment beyond the card networks and into the rapidly evolving mobile finance marketplace.
Working closely with customers in the telecommunications and financial services industry over his career gives David a very unique perspective on their convergence. dlo has a keen interest in monetary history and the geopolitical and social events that are driving the rapid evolution that is happening in payments today.
Shailesh Paul is Vice President and Head of Merchant Sales & Solutions India and South Asia. He is responsible for leading Visa’s merchant acceptance strategy, Visa’s merchant, acquirer and payment facilitator partnerships as well as the CyberSource business in the sub-continent.
Shailesh joined Visa in 2006 and until recently led Merchant Partnership Development & Co-brands for Asia Pacific, based in Singapore. He was previously Head of Product Development, Asia Pacific at Visa and was the regional lead for core product development & specialized sales. Prior to that at Visa, Shailesh was Regional Director, Debit Products for Southeast Asia & Australia. Shailesh joined Visa from Standard Chartered Bank where he was Head of Credit Cards and Personal Loans, Qatar and held various management positions in India.
Shailesh holds an undergraduate business degree and an MBA, both from India. His international career spans leadership positions in Asia Pacific, India and the Middle East.
Dr. N. Rajendran is responsible for the entire Technology Infrastructure - including operations, projects, infrastructure architecture, data centre management, IT security and implementing key strategic initiatives. Spearheading the technology solutions, Dr Rajendran has been responsible for perfecting NPCI's system, processes and controls that essentially require quality standardization to support the goal of the company that is - 'Touching every Indian by 2020.'
After receiving National Financial Switch (NFS) from IDRBT in 2009, Dr Rajendran played responsible role in carrying out the overall functioning and developed it with utmost care. He efficiently led the transformation from INFINET application to NPCINet, which has now robust architecture and supports over 100 member banks with more than one lakh ATMs and about 100 lakh transactions per day, collectively. He is credited as one of the key founders of National Financial Switch and played a crucial role in architecting and establishing NPCI's biggest Payment network - NPCINet. Under his leadership, NPCI has been able to achieve some of the technology benchmarks including - PCI DSS certification project, data centre establishment & data centre migration, new network of NPCI NET for NFS, CTS, RuPay, ACH, APBS, IMPS and AEPS.
With having over 22 years of technology experience, mostly into payment system, Dr Rajendran has managed key portfolios mainly into - designing, implementing and operations at some of the biggest financial networks in the country - Indian Financial Network(INFINET), NFS and NPCINET, which include ATMs, POS, Payment Gateway, Payment Switch, Network Security, Network & System Administration, Infrastructure Development, Information Security Management, and consulting experience with large banks.
He has earned his Ph.D. in Computer Science from Bharathidasan University, Trichy, after completing MCA and B.Sc in Applied Physics. He has been a member of the working group on 'Network and Security Standard for e-governance', and worked as a co-investigator for the R&D project - 'Protocol and Security Frameworks for Mobile Payments', under Ministry of Information Technology.
Sameer Maheshwary has over two decades of experience in business leadership and senior finance roles. Before joining Pine Labs, he spent the majority of his career with GE. He has worked extensively in the areas of payments, retail and corporate lending, credit cards, equipment leasing, receivables financing and real estate financing. He also brings international experience ranging across Japan, USA and South East Asia.
Sameer holds a bachelor's degree in engineering from Delhi College of Engineering and a Masters in Business Administration from Manchester Business School, UK. He is an avid reader and likes to play golf in his free time
Jaideep joined the company in October 2017 to set the company on a new, accelerated growth path. He is an advisor to CEOs and business leaders of investment and tech ecosystem. From macro-economic trends to technology disruptions, and market and industry analysis, he has blogged, written and presented on a wide range of topics.
Prior to his current role, he was Managing Director - IDC India and South Asia. Under his leadership, IDC India was conferred the CIO Choice Award for “IT Advisor of the Year” three years consecutively in 2014, 2015 & 2016. Jaideep has been awarded the “Patrick J McGovern IDC Entrepreneur of the Year 2015” for consistent excellence in leading the South Asia team to success and “Leadership Award for Contribution to Market Research” by the World Marketing Congress in 2014.
Before IDC, he was based in London, UK and worked at Gartner for over 5 years where he was Regional VP, Sales & Business Development – EMEA and prior to that, he spent more than 2 and a half years in the Indian outsourcing sector, most notably at Zensar Technologies where he spearheaded the set up to their Financial Services practice in Europe. During the late nineties, he was in the software sector.
Jaideep is a graduate from the Shriram College of Commerce, Delhi University and holds an MBA degree from the Manchester Business School, UK. He enjoys reading, the occasional game of tennis and driving to remote parts of India
Rajesh is the Senior Director Hybrid IT at Hewlett Packard Enterprise in India. In this role he drives and manages the revenue, P&L, sales and presales business in its various forms– DCHC, Servers, ISS and the likes.
An IT professional with over 20 years of Sales and Business Management Experience, having managed large teams successfully. He has extensive experience in Direct Sales, Segment Sales, Channel Management, Product Marketing, P&L management, Media Interactions and IT asset financing.
In his previous roles at HPE he was responsible for Overall Business Management of HP Technology Services (Cloud, Big Data, Mobility, Security, Data Centre Maintenance Services) for the Indian Subcontinent.
Rajesh holds a Bachelor’s Degree in Engineering (BE) Field Of Study Electrical and Electronics Engineering from Motilal Nehru National Institute of Technology.
An IIM-A alma mater and a Chartered Accountant, Anand Kumar Bajaj is the Founder and CEO of Nearby Technologies Pvt. Ltd. With over 18 years of experience in Digital Payments and Mobility, Anand holds 5 patents in banking technology and has worked earlier at YES Bank, ICICI Bank, and Ernst & Young. In his last assignment, before launching Nearby Technologies, Anand was the President and Chief Innovation Officer at YES Bank, where he steered several high-impact programs in digital payments. Anand has actively participated in the Steering Committee of NPCI shaping the IMPS and UPI industry and has been a member of RBI’s ad-hoc committee on Mobile Payments and NUUP. Being on the board of BCFI, Anand also represents the industry body at NPCI steering committee for AePS. At Nearby Technologies, Anand and his team are committed to bridging the digital divide in India through scalable technology, grass-root level distribution and empowerment of the last mile. In this endeavour, he works very closely with RASCI, TRRAIN and other industry bodies to upskill and empower retailers, who form the hub of local communities and can bring about meaningful changes in their locality.
Aneish Kumar is Managing Director and Country Executive of The Bank of New York Mellon’s Mumbai Representative Office in India. He has been with BNY Mellon since 1998. Based in Mumbai, Aneish leads the local liaison team which focusses on strengthening and broadening BNY Mellon’s local client relationships across all business lines.
Mr. Kumar has over 30 years of cross-functional expertise in banking and financial services. He has extensive experience in various facets of banking - from commercial, retail, corporate, International Business and Leasing. He has been a speaker at various forums, been a guest speaker at the Staff Training Colleges of Banks, Indian Institute of Management, Indian Institute of Bankers, Bankers Training College, and National Institute of Bank Management. He has written and published articles in several business and International financial publications on a variety of topics.
Mr. Kumar is also a gifted artist who enjoys painting in a realistic style in all mediums – from oil, acrylic, charcoal and water color. He enjoys listening to music and in his younger days played cricket at University and State levels.
Shalil is responsible for research, events and training business that assists clients in improving their capabilities in key process areas. Before this, Shalil was ‘AVP, Research and Consulting’ at IDC India. He has an extensive senior level experience in the ICT industry that enriches his strategic engagements with companies. A much-sought-after speaker at international forums, Shalil also invests his time in leading innumerable focused group discussions in India. With his specialization in the BFSI sector, he covers an array of topics including emerging technologies, digital enterprises, industries and IT sourcing and servicing in his speaking engagements.
Shalil's role extends beyond delivering qualitative research content, and includes preparing forward-looking assessment and analysis and sharing market insights and predictions with senior management teams. He has worked in India, London, Edinburgh, Ireland, Western Europe, Hong Kong, Singapore, Malaysia, and Taiwan. During his time in these organizations, he has driven the development of enterprise level technology strategies, managed large transformation and IT programs, and played a leading role in a post-merger IT integration of two banks in the United Kingdom.
A graduate of Computer Science, Shalil holds a postgraduate (MBA) degree from the Indian Institute of Foreign Trade (IIFT), a leading business school in India.
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