Overview

2020 was a tumultuous year for every vertical. Payments was no exception. As a consequence of the economic slowdown accompanied by the global health crisis of COVID-19, the payments sector experienced its first revenue contraction in 11 years. Simultaneously, the persistence digitization of consumer and commercial transactions resulted in far greater upward momentum than expected. All-in-all, the payments industry proved exceptionally resilient to extreme economic changes even as many economies spent considerable portions of the year in lockdown.

In 2022, an array of the primary drivers will influence the payments revenue trajectory. This includes a return to global economic growth and continued cash displacement, accelerating existing upward trends in  number and share of electronic transactions. However, the interest margins will remain muffled. By 2025, the payment industry is expected to reach roughly $2.5 trillion. The innovation, breakthroughs, and contractions = adjacent opportunities as big as the principal payments revenue pool. This has triggered the need for deeper partnerships between tech players and ecosystem competitors, focusing on the payments value chain elements.

These combined forces will unevenly influence incumbent players dependent on traditional revenue streams. This include consumer deposit balances, banks holding notable commercial, and card issuers. Hence, spurring a dire need to redefine payments revenue models and determine alternative paths to value.

TechCircle, in association with HPE, is organizing – “Pay-IT Conclave – Embedded Payments Imperatives” - a digital summit that will bring together industry experts and torchbearers to deliberate on the future of the payments ecosystem, the role of key industry players, challenges, and solutions, thus carving a roadmap for the future.


Agenda

1:00 PM onwards
  • 1:00 PM – 1:45 PM

    Registration & Networking

  • 1:45 PM – 1:53 PM

    Welcome by TechCircle: Introductions and Context Setting

    By Jaideep Mehta, CEO, Mosaic Digital & Head - Mint, An HT Media Group Company

  • 1:53 PM – 2:00 PM

    Welcome Address

    By Rajesh Dhar, Sr. Director – Infrastructure Hardware Growth, HPE India

  • 2:00 PM – 2:15 PM

    Opening Keynote: Future of Payments

    By Ravindra Pandey, Deputy Managing Director & Chief Information Officer, State Bank of India

  • 2:15 PM – 2:30 PM

    Keynote: Collaboration: the driving force for payments

    By Dilipkumar Khandelwal, CIO Corporate Functions, Global Head of Technology Centres and CEO, Deutsche India, Deutsche Bank Group

  • 2:30 PM – 3:05 PM

    Panel Discussion 1: Embedded Payments Imperatives

    Whether an individual or a family or a small business— achieving the best financial life is a big challenge for most customers. The journey entails innumerable small decisions over decades to lead you to a better outcome. As long as there’s friction, complexity, and lags, a lot of folks simply aren’t going to do it. But if you do that for small businesses, it completely changes the game for consumers. There are still a lot of opportunities to reduce friction in the system.

    Thanks to embedded finance, food delivery apps such as Zomato and Swiggy enable consumers to make payments in a fraction of seconds without switching between apps or entering bank details. API is a science behind these integrations, enabling frictionless, faster, simpler, and more convenient experiences when and where they need them.

    Speakers:
    Sameer Nagar, Head - Non Stop, Mission Critical Systems, HPE India
    Sourabh Tomar, Head- UPI & IMPS Product, National Payments Corporation Of India (NPCI)
    Deep Agrawal, Head of Payments, PhonePe
    Major Ashish Ahuja, Chief Operating Officer, Fino Payments Bank

    Moderator:
    Jaideep Mehta
    , CEO, Mosaic Digital & Head--Mint, An HT Media Group Company

  • 3:05 PM – 3:25 PM

    Fireside Chat on Transparency a Tripartite Collaboration

    The key is to be incredibly transparent with consumers about what is being shared for the particular use case they want to pursue. Outcomes regarding how long and what type of data we share are linked to what consumers want from the use case they’re pursuing. It’s the consumer’s data, so the consumer should have the choice to share that data for the use cases they want to pursue, as opposed to it being the bank’s data. It ultimately has to be in the best interest of the consumer. That said, the institutions are a crucial part of the overall ecosystem. It’s a three-sided ecosystem that has consumers, developers, and then the institutions.

    The payments industry now encompasses the end-to-end money-movement process, including the services and platforms enabling this commerce journey. Apple, Google, Facebook, and Amazon are real-life examples of large tech companies that trust embedded finance in services like Apple Pay, Google Pay, Facebook Pay, and Amazon Pay. Technology acts as a data enabler and helps transport information securely between the solution providers and showcase platforms using SDKs, APIs, and connectivity as part of their technological infrastructure.

    Speakers:
    Rajesh Dhar
    , Sr. Director  – Infrastructure Hardware Growth, HPE India

    Moderator:
    Shalil Gupta
    , Chief Business Officer, Mosaic Digital, An HT Media Group Company

  • 3:25 PM – 3:40 PM

    Tech Talk: Technology-Led Shifts Broadening Payments Horizon

    Payment behaviour is enduring shifts—declining cash usage, adoption of instant payments, and migration from in-store to online commerce. Driven by frictionless, real-time, always-on features and integration, these shifts are changing spending patterns, creating new opportunities, and adding impetus to growth. ‘Tap to pay’ adoption is an early success story in Australia. In just a year, digital-wallet transactions grew by 90 percent. Real-time functionality is another shift that has fuelled mobile wallet adoption. In 2020, India registered 25.6 billion transactions alone ( 70% + increase as compared to

    Lending services—Buy Now Pay Later, is another factor helping earn revenue in interest payments form. It is expected—by 2030, embedded finance companies, including those who pivot into this trend = $ 7.2 trillion approx market capitalization, globally. Technology helps develop plug-and-play solutions and embed them onto online platforms to improve focus on customer segments and loyalty.

    By Shalil Gupta, Chief Business Officer, Mosaic Digital, An HT Media Group Company

  • 3:40 PM – 4:15 PM

    Panel Discussion 2: Tapping into Greener Pastures

    India MSMEs is approx 6.3 crore. 30,00,822 are Udyam Registration portal registered as per the MSME Ministry data. Registered micro-enterprises = ~ 28 lakh (93%). Small enterprises = 1.78 lakh (6%). Mid-sized enterprises = 24,657(1%). The Indian MSMEs sector contributes about 29% towards the GDP via both national and international.

    However, the outbreak has pushed businesses to reorient their payments operations and customer interactions. Small and medium-sized enterprises (SMEs) are increasingly aware of the available payment solutions. They are motivated to encourage the use of those that best serve their needs and their customers. However, while old tenets still hold true—scale still matters, and “owning” the customer relationship remains essential. For instance—sticking to them is no longer sufficient to ensure success. The absorption of payments into the full commercial/consumer purchase-to-pay journey has given rise to ecosystems demanding new, more robust services, for example, commerce facilitation rather than a discrete payment experience.

    Speakers:
    Anand Kumar Bajaj
    , Founder, MD & CEO, PayNearby
    Ankit Bhatnagar, Head of Product, Mswipe
    Santosh Kumar, Head & VP – Government Engagement, South Asia, Mastercard
    KNC Nair
    , CIO, The Muthoot Group

    Moderator:
    Sumedha Bose
    , Assistant General Manager - Research & Solutions, Mosaic Digital, an HT Media Group Company

  • 4:15 PM – 4:30 PM

    Keynote Address: Why a robust system of record is critical to a successful Payment IT

    IT has been the backbone of financial services revolution and the most critical element of IT is the system of record which stores sensitive customer data and transactions. A system of record serves many entities in the payment value chain – banks, FinTechs, customers, regulators and software vendors. It is also relied upon by ecosystem participants such as marketers and software vendors. Sadly enough, it is also a treasure trove for the so called “bad actors” whose sole purpose is to breach the system for illicit gains. The regulators have now stepped in to ensure that the citizen data is protected from bad actors and their actions. GDPR is a great example of one such regulation that is applicable to the EU. With a similar action on the anvil in India, it is imperative that this becomes an important subject of conversations involving new age financial services in India. HPE NonStop is the platform of choice when it comes to hosting systems of record for FSI players and this talk gives an overview of how India’s FinTech industry can benefit from its vast experience.

    By Prashanth Kamath, Senior WW Product Manager, HPE

  • 4:30 PM – 4:50 PM

    Closing Keynote: Unlocking Growth with Digital Payments

    By Shailesh Paul, Head, Merchant Sales & Acquiring and CyberSource, India and South Asia, Visa

  • 4:50 PM – 5:00 PM

    Closing Remarks

    By Shalil Gupta, Chief Business Officer, Mosaic Digital, An HT Media Group Company


Speakers 2022

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Ravindra Pandey

Deputy Managing Director & Chief Information Officer, State Bank of India
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Dilipkumar Khandelwal

CIO Corporate Functions, Global Head of Technology Centres and CEO, Deutsche India, Deutsche Bank Group
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Rajesh Dhar

Sr. Director - Infrastructure Hardware Growth, HPE India
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Jaideep Mehta

CEO, Mosaic Digital & Head - Mint, An HT Media Group Company
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Sameer Nagar

Head - Non Stop, Mission Critical Systems, HPE India
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Anand Kumar Bajaj

Founder, MD & CEO, PayNearby
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KNC Nair

CIO, The Muthoot Group
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Major Ashish Ahuja

Chief Operating Officer, Fino Payments Bank
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Deep Agrawal

Head of Payments, PhonePe
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Santosh Kumar

Head & VP - Government Engagement, South Asia, Mastercard
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Ankit Bhatnagar

Head of Product, Mswipe
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Prashanth Kamath

Senior WW Product Manager, HPE
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Shailesh Paul

Head, Merchant Sales & Acquiring and CyberSource, India and South Asia, Visa
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Shalil Gupta

CBO, Mosaic Digital, An HT Media Group Company
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Sourabh Tomar

Head- UPI & IMPS Product, National Payments Corporation Of India (NPCI)
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Sumedha Bose

Assistant General Manager - Research & Solutions, Mosaic Digital, an HT Media Group Company

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