Overview
India continues to become financially aware, at a great pace. In 2015 estimated financial literacy in the country was 15%. As of 2021 the number rose to 25%. With the explosion of digital technologies and 4G/5G expansion, the number is expected to reach 50% in the next five years. The growth and augmentation of traditional banking with NBFCs, BNPLs, InsurTech, & Fintech companies is expected to further the ambitions of this newly literate population. While Monetary Policies and Governance were pivotal in achieving this change, the sustainability of this wealth expansion and inclusion of previously untapped segments was and will be driven by technology. Whether it is open-banking or neo-banking, the fearless NBFCs or BNPLs – at the core is a potent combination of digital solutions. Technologies that are easy to use, implement, scale, and secure. Inherently, all of these digital-first solutions have social inclusiveness as a by-product, due to their scale – taking financial services to the most underserved areas in India, with ease and experience.
NBFC’s which faced liquidity challenges in 2019 and then hit by the pandemic, are already on track towards normalization & growth. They are expected to grow their loan book by 14% Year on Year base in FY23. Most of them are on the path to full scale digitalization in order to grow customer bases and reach the remotest corners of the country. On the other hand the FinTech & Payments industry, with an 87% (global avg. 64%) adoption rate, is also set to reach $150BN in valuation by 2025. Over 6,500 startups are now active in the two spaces, reforming finance, traditional insurance, microfinance, payments, & rural financing processes. At the core again is cloud-native, low latency, fluidic technology that is focused on supercharging user adoption.
Largely, this explosive growth in companies, usage, & adoption has been credited to the powerful combination of Cloud, IoT, AI & Analytics – this deep-tech trio, combined with edge computing is expected to provide the fastest fulfilment of banking processes in India than any other country in the World. In the next three years there will be an absolute and full digitalization of banking, insurance, lending, & the payment infrastructures – driven by the above trio. Customer on-boarding, experience and life cycle value management, profiling & risk aversion will be some of the key outcomes this deep-tech led transformation will drive. India’s largest banking conference, the 10th Edition of Mint | TechCircle’s Finserv Summit will unravel the complexities of this new-age digi-fin ecosystem, identify the challenges ahead, and help course correct leadership blueprints.
Agenda
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1:00 PM – 2:50 PM
Registration & Networking Lunch
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2:50 PM – 3:00 PM
Welcome Address
by Shalil Gupta, Business Head, Mint & Mosaic Digital
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3:00 PM – 3:20 PM
Fireside Chat: Future of Digital Banking
Future of banking will be shaped by Customer Centric Banks, emergence of products and real partnerships, compounding benefits of India stack, sachetization and regulatory revolution. These will be the most important trends to look for in the times to come.
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Sameer Shetty, President and Head - Digital Banking (Web Channel), Axis Bank Limited
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3:20 PM – 3:45 PM
Panel Discussion 1: Fluidic Value Chains - Resetting Business Models in FinServ
As the as-a-service models in banking pick pace, their expansion into auxiliary services by reengineering value chains is also expected to become common. Understanding future plans and possible expansion areas for large FinServ players in India.
Speakers:
Adhil Shetty, CEO, BankBazaar.com
Manish Shah, MD & CEO, Godrej Capital
Shinjini Kumar, Co-Founder, SALT
Aman Goel, Founder & CEO, Cogno AIModerator:
Jaikrishnan G, Partner, Financial Services Consulting, Grant Thornton Bharat
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3:45 PM – 4:00 PM
Fireside Chat- Achieving the Impossible, Collaboratively
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation Surajit Chatterjee, Managing Director - Datacenter (India), Capitaland Investments
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4:00 PM – 4:15 PM
Break
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4:15 PM – 4:35 PM
Special Address: Reimaging Cloud for Banking, in the New Norm
As protectionism and data laws continue to limit traditional cloud strategies, how are large banks strategizing cloud led culture? Deep diving into Microservices, App Migration Strategies, & Containerization in the Indian Banking scenario.
By Mahesh Ramamoorthy, CIO, Yes Bank
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4:35 PM – 5:00 PM
Panel Discussion 2: Customer 3.0 - Orchestrated Experiences for the Win
The future is contextualized experiences & personalization at scale. Shifting cultural mindsets to measure Customer Lifecycle Effort Vs traditional CSAT should be the new norm. Discussion to unearth innovation in CX Platforms – across NBFCs, Banks, & Fintech.
Speakers:
Hari Shankar Mishra, SVP - Customer Experience, Future Generali India Insurance Company Limited
Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
Angira Agarwal, Global SVP, GTM and Strategy, Exotel
Kamlesh Vora, Sr.EVP & Head Customer Experience, Kotak Mahindra BankModerator:
Ramganesh Iyer, Partner, Bain & Company
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5:00 PM – 5:15 PM
Break
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5:15 PM – 5:35 PM
Fireside chat: Digital Workforce: Empowering Business and Unleashing Human Potential
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Kaustubh Laturkar, Senior Vice President and Head - Digital Transformation, NSEIT
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5:35 PM – 6:00 PM
Panel Discussion 3: PoS Financing & Payments - Bolstering Social Inclusion
Access, usage, and quality – the Fin. Inclusion Index for India is at 54 for India. The BNPL & Payment Banks are expected to supercharge this number with rapid expansion to underserved markets. Deep diving into their innovation roadmap for 2030.
Speakers:
Uday Somayajula, Co-Founder, ePayLater
Mayuresh Kini, COO, PayU Finance
Sonali Jindal, Founder & COO, RING | KisshtModerator:
Amit Jain, Partner, Price Waterhouse & Co LLP
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6:00 PM – 6:10 PM
Closing Remarks
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6:30 PM – Onwards
Cocktail & Dinner
Speakers 2022
Adhil Shetty
CEO, BankBazaar.comMahesh Ramamoorthy
CIO, Yes BankSameer Shetty
President and Head - Digital Banking (Web Channel), Axis Bank LimitedShiv Kumar Bhasin
CTO & COO, National Stock Exchange of India LimitedHari Shankar Mishra
SVP- Customer Experience, Future Generali India Insurance Company LimitedAngira Agarwal
Global SVP, GTM and Strategy, ExotelAman Goel
Founder & CEO, Cogno AIAmit Jain
Partner, Price Waterhouse & Co LLPJaikrishnan G
Partner, Financial Services Consulting, Grant Thornton BharatKaustubh Laturkar
Senior Vice President and Head - Digital Transformation, NSEITKamlesh Vora
Sr. EVP & Head - Customer Experience, Kotak Mahindra BankManish Shah
MD & CEO, Godrej CapitalMayuresh Kini
COO, PayU FinanceRamganesh Iyer
Partner, Bain & CompanyShinjini Kumar
Co-Founder, SALTSonali Jindal
Founder & COO, RING | KisshtSurajit Chatterjee
Managing Director - Datacenter (India), Capitaland InvestmentsShalil Gupta
Business Head, Mint & Mosaic DigitalUday Somayajula
Co-Founder, ePayLaterOur Sponsors & Partners
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