India continues to become financially aware, at a great pace. In 2015 estimated financial literacy in the country was 15%. As of 2021 the number rose to 25%. With the explosion of digital technologies and 4G/5G expansion, the number is expected to reach 50% in the next five years. The growth and augmentation of traditional banking with NBFCs, BNPLs, InsurTech, & Fintech companies is expected to further the ambitions of this newly literate population. While Monetary Policies and Governance were pivotal in achieving this change, the sustainability of this wealth expansion and inclusion of previously untapped segments was and will be driven by technology. Whether it is open-banking or neo-banking, the fearless NBFCs or BNPLs – at the core is a potent combination of digital solutions. Technologies that are easy to use, implement, scale, and secure. Inherently, all of these digital-first solutions have social inclusiveness as a by-product, due to their scale – taking financial services to the most underserved areas in India, with ease and experience.
NBFC’s which faced liquidity challenges in 2019 and then hit by the pandemic, are already on track towards normalization & growth. They are expected to grow their loan book by 14% Year on Year base in FY23. Most of them are on the path to full scale digitalization in order to grow customer bases and reach the remotest corners of the country. On the other hand the FinTech & Payments industry, with an 87% (global avg. 64%) adoption rate, is also set to reach $150BN in valuation by 2025. Over 6,500 startups are now active in the two spaces, reforming finance, traditional insurance, microfinance, payments, & rural financing processes. At the core again is cloud-native, low latency, fluidic technology that is focused on supercharging user adoption.
Largely, this explosive growth in companies, usage, & adoption has been credited to the powerful combination of Cloud, IoT, AI & Analytics – this deep-tech trio, combined with edge computing is expected to provide the fastest fulfilment of banking processes in India than any other country in the World. In the next three years there will be an absolute and full digitalization of banking, insurance, lending, & the payment infrastructures – driven by the above trio. Customer on-boarding, experience and life cycle value management, profiling & risk aversion will be some of the key outcomes this deep-tech led transformation will drive. India’s largest banking conference, the 10th Edition of Mint | TechCircle’s Finserv Summit will unravel the complexities of this new-age digi-fin ecosystem, identify the challenges ahead, and help course correct leadership blueprints.
by Shalil Gupta, Business Head, Mint & Mosaic Digital
Future of banking will be shaped by Customer Centric Banks, emergence of products and real partnerships, compounding benefits of India stack, sachetization and regulatory revolution. These will be the most important trends to look for in the times to come.
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Sameer Shetty, President and Head - Digital Banking (Web Channel), Axis Bank Limited
As the as-a-service models in banking pick pace, their expansion into auxiliary services by reengineering value chains is also expected to become common. Understanding future plans and possible expansion areas for large FinServ players in India.
Speakers:
Adhil Shetty, CEO, BankBazaar.com
Manish Shah, MD & CEO, Godrej Capital
Shinjini Kumar, Co-Founder, SALT
Aman Goel, Founder & CEO, Cogno AI
Moderator:
Jaikrishnan G, Partner, Financial Services Consulting, Grant Thornton Bharat
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation Surajit Chatterjee, Managing Director - Datacenter (India), Capitaland Investments
As protectionism and data laws continue to limit traditional cloud strategies, how are large banks strategizing cloud led culture? Deep diving into Microservices, App Migration Strategies, & Containerization in the Indian Banking scenario.
By Mahesh Ramamoorthy, CIO, Yes Bank
The future is contextualized experiences & personalization at scale. Shifting cultural mindsets to measure Customer Lifecycle Effort Vs traditional CSAT should be the new norm. Discussion to unearth innovation in CX Platforms – across NBFCs, Banks, & Fintech.
Speakers:
Hari Shankar Mishra, SVP - Customer Experience, Future Generali India Insurance Company Limited
Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
Angira Agarwal, Global SVP, GTM and Strategy, Exotel
Kamlesh Vora, Sr.EVP & Head Customer Experience, Kotak Mahindra Bank
Moderator:
Ramganesh Iyer, Partner, Bain & Company
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Kaustubh Laturkar, Senior Vice President and Head - Digital Transformation, NSEIT
Access, usage, and quality – the Fin. Inclusion Index for India is at 54 for India. The BNPL & Payment Banks are expected to supercharge this number with rapid expansion to underserved markets. Deep diving into their innovation roadmap for 2030.
Speakers:
Uday Somayajula, Co-Founder, ePayLater
Mayuresh Kini, COO, PayU Finance
Sonali Jindal, Founder & COO, RING | Kissht
Moderator:
Amit Jain, Partner, Price Waterhouse & Co LLP
BankBazaar is an online financial marketplace focused on helping consumers access the right financial products. Adhil’s vision is to democratize finance and increase financial inclusion in India through BankBazaar by making personal finance entirely paperless and presence-less.
Under Adhil’s leadership, BankBazaar has grown to become India’s biggest online financial marketplace with 50+ integrated financial institutions and 90 Million visitors per quarter. A Fintech thought leader, Adhil is one of the most widely read experts and influencers on personal finance in India. He represents BankBazaar at FICCI and is part of the FICCI Fintech Committee, and has been part of the LinkedIn Power Profiles List for three years in running now.
Adhil has also been named as one of India's best professionals and entrepreneurs under the age of 40 by the Economic Times and Fortune India. BankBazaar has been recognised for its innovative technology by ET and Business Today among others. BankBazaar’s investors include Amazon, Experian, Fidelity Growth Partners, and Walden International.
BankBazaar is an online financial marketplace focused on helping consumers access the right financial products. Adhil’s vision is to democratize finance and increase financial inclusion in India through BankBazaar by making personal finance entirely paperless and presence-less.
Under Adhil’s leadership, BankBazaar has grown to become India’s biggest online financial marketplace with 50+ integrated financial institutions and 90 Million visitors per quarter. A Fintech thought leader, Adhil is one of the most widely read experts and influencers on personal finance in India. He represents BankBazaar at FICCI and is part of the FICCI Fintech Committee, and has been part of the LinkedIn Power Profiles List for three years in running now.
Adhil has also been named as one of India's best professionals and entrepreneurs under the age of 40 by the Economic Times and Fortune India. BankBazaar has been recognised for its innovative technology by ET and Business Today among others. BankBazaar’s investors include Amazon, Experian, Fidelity Growth Partners, and Walden International.
Mahesh is the Chief Information Officer of YES BANK. In his role, he is leading Technology and Digital transformation for the Bank. Mahesh is also leading new age technologies such as API, AI/ML, BI and business solutions which is going to be driving factor for all new products at the Bank. Mahesh has over three decades of experience in the BFSI technology space in payments & banking technology, product design, business solution and project management across Indian and MNC Banks and technology firms. In his previous role, he was leading the Payments vertical for Europe, Asia Pacific, Middle East and Africa at FIS Inc. He has also been associated with Barclays Bank, Kotak Mahindra Bank, Aviva Plc, DCB Bank, IDBI Bank and Standard Chartered Bank. Mahesh holds a Bachelor’s degree in Engineering with a specialization in Electronics from the University of Mumbai and is a certified Information systems Manager and a Marshall Goldsmith certified, Stakeholder centered Coach.
Sameer leads digital for Axis Bank. In his role he works on launching and scaling new digital products, transforming select internal processes to enhance frontline experience and productivity and in running the bank’s digital channels. Before joining Axis, Sameer was a Partner with McKinsey and Co in the financial services practice. Sameer holds a B.Tech from IIT Bombay and an MBA from IIM Bangalore.
Head of Customer Experience at Future Generali. Responsible for setting up the Service-Structure and Customer-Culture of the organization which is recognized by customers and partners alike. Managing the Customer Insights program and Insurance Awareness and Consumer Education activities. Also designated as the Grievance Redressal Officer (GRO). With his Service Leadership, the organization has received many national and international awards and recognitions viz. Stevie Awards for Sales & Customer Service, Medallia Expy Award, Impresa Award for Fair Business and others. Recognized as 50 Most Influential Customer Service Professionals by CXELA.
Aman Goel is the Founder and CEO of Cogno AI, a leading Conversational AI Platform for enterprises. Aman is an IIT Bombay Alum. He led Cogno from inception to 150+ member team.
Amit is a Partner at Price Waterhouse & Co LLP with experience of over 15 years. He leads the Fintech regulatory practice with industry focus on digital payments, digital lending, neobanks, cross-border remittances, and other fintech segments. He has been extensively assisting his clients in obtaining necessary regulatory licenses, setting-up of regulatory compliance and governance framework, policy advocacy, due diligence and other consulting areas. Amit also leads the knowledge partnership engagement with industry groups and members on research and representation to policy makers on emerging fintech topics.
Jai carries with him over 19 years of experience of Financial Services space advising large NBFCs, Banks and Fintech's. In his previous assignment he was playing a leadership role with FS Strategy and Operations practice for KPMG, India.
In his new role with GT he will be heading the Financial Services consulting practice at Grant Thornton, India. He will further enhance our Global presence by working along with global leaders and actively pursuing corridor opportunities for GT.
Having worked across many large transformation engagements in his previous role, Jai brings his global consulting exposure and Indian market experience to the firm. He has authored many popular thought leaderships in financial services space and is recognized as a leader in this space.
Apart from successfully running his consulting practice, he has an extensive social profile including being founder, advisor and board member with a number of NGO’s and Social welfare organizations.
Jai has worked with large family run business houses advising them on their investment strategy and diversification decisions. He is also an advisor to the board of directors of 4 large startups in the Fintech, Edtech and social development space in India. Jai has lead engagements where he has set up the several Banking and Non banking organizations ground up from inception to operationalization.
Subject matter expert in Retail Finance, Gold Loan, Asset finance, Micro Finance, Housing Finance and MSME Finance. Proficient in designing and implementing Performance Dashboards, Governance Models, Distribution networks, Market entry strategy Turn around and Business Expansion plans.
Kaustubh Laturkar has over two decades of enriched experiences in various global markets and industry verticals, across consulting, sales, delivery & business solutioning. He is passionate about art-of-possible within the digital and believes that the ultimate goal of “Digital Transformation” is leading more about holistic transformation than technology. It is this belief that drives Kaustubh's quest of seeking solutions that simplify the business operations and enable organizations stride towards success. It is therefore no wonder that utilizing RPA and digitalizing workforce to attain and deliver efficiency assumes high focus in his thought process when thinking customer delight.
In his erstwhile role, Kaustubh was part of the Senior Leadership Team at Cognizant and Global Leadership Team of Cognizant’s Digital Business – AI & Data/Analytics practice. He was responsible for large P&L, business and strategic direction for various global markets, running large delivery portfolio & solutioning. He was responsible to run multiple initiatives at BU level to improve digital skilling of thousands of employees and was Center Head for Pune & Mumbai locations for AI & Data/Analytics practice of Cognizant.
Mechanical engineer by education, Kaustubh is passionate about solving complex business problems using power of technology.
Kamlesh Vora heads Customer Experience at Kotak Mahindra Bank. He is responsible for bringing the
voice of the customer at the centre of decision-making and influencing change basis customer
feedback – be it in terms of process simplification, leveraging technology or reimagining the entire
journey end-to-end.
Kamlesh joined the Kotak Group in 2006 and over the past 15 years, has held a number of diverse
roles across the Group encompassing sales, leading business channels, spearheading digital initiatives
at Kotak Life and now heading customer experience at Kotak Mahindra Bank.
With over 25 years of work experience, Kamlesh’ s professional tenure spans across Electrical, Office
Automation, Service and Life Insurance industries.
Kamlesh is an Engineering Graduate from Mumbai University and holds an MBA from Narsee Monee
Institute of Management Studies, Mumbai. He has also completed Mastering Design Thinking
programme from MIT Sloan School of Management.
Manish is the Managing Director and Chief Executive Officer at Godrej Capital. He has spent over 22 years in retail financial services, in diverse businesses such as secured and unsecured lending, credit cards, wealth management and life insurance with Citi India, CitiMortgage US, AEGON and Bank of Baroda.
He has held leadership roles in organisations ranging from MNCs, Public Sector enterprises to co-founding a robo-advisory start-up that was later acquired by Newscorp, making it one of India’s earliest fintech exits to a large global organisation. These stints involved setting up large distribution networks across the country, strategic business development, institutional fund-raising, building analytics and risk management frameworks, often from the ground up. He joined Godrej Capital from BoB Financial Services where he was the MD&CEO, heading the bank’s NBFC focused on the credit cards business. He is an alumni of the Indian Institute of Management, Ahmedabad and Mumbai university.
Mayuresh Kini is the Chief Operating Officer and Chief Financial Officer at PayU Finance. In his dual role Mayuresh is instrumental in spearheading the organization’s strategic moves aligned to its vision of creating a full-stack digital financial services platform to serve all financial needs of consumers in India.
He is responsible for leading and scaling the company’s overall growth and business operations for LazyPay, India's preferred Buy Now Pay Later solution and PaySense, a full stack personal loans company. His role includes overseeing design and implementation of business strategies, fund raising and developing and implementing financial procedures to improve and maintain the financial health of the firm.
With a career spanning over two decades focused on financial services, Mayuresh has donned many hats across the spectrum covering finance, strategy, private equity/venture capital and management consulting, both in India and abroad. He joined PaySense as the COO and CFO in 2018, and when the digital credit platform was acquired by PayU, took over as the COO and CFO of PayU Finance, one of the leading digital lenders and the NBFC unit of PayU. An alumnus of IIM-Ahmedabad and a qualified Chartered Accountant, Mayuresh has previously worked with Ernst & Young, McKinsey & Co., and Faering Capital, among others.
Ramganesh Iyer is a partner in Bain & Company’s Mumbai office. He is a member of the firm’s Financial Services, Digital, Strategy and Performance Improvement practices.
With more than 15 years of management consulting experience, Ramganesh has advised and led multiple engagements with banks, insurers, NBFCs and micro-finance institutions in India across strategy, operating model and value creation levers, example- credit scoring, credit operating model, product profitability, due diligence etc.
He has an extensive experience in customer experience and customer journey redesign. He is also a co-founder of a Fintech company specializing in digital wealth management and life/health insurance.
Ramganesh hold an MBA from the Indian Institute of Management, Ahmedabad, where he earned the Gold Medalist award. He also received a B.Tech. from the Indian Institute of Technology (Mumbai), India.
A post-graduate from IBS Hyderabad, Sonali has a demonstrated history of working across various business functions in the Fintech industry. She possesses technical expertise in SAS and CHAID and specializes in credit risk assessment at various stages of the customer lifecycle, in the domain of retail assets. By rising to the highest ranks of India’s conventionally male-dominated business world at a very young age, Sonali is a role model for women empowerment.
Prior to co-founding RING in 2021 and Kissht Finance in 2015, she has worked as an analyst with HDFC Bank and Deutsche Bank in areas like Retail banking, Scorecard Development, Business Development and improvement of cross-holding ratio with risk factorization, Fraud Analytics, Credit Risk assessment. At Ring, Sonali has played a pivotal role in revamping the corporate identity of the company and has brought in new innovations across business divisions.
Her business mantra is “Passion, research and action is the key to success”
Surajit Chatterjee is the Managing Director of CapitaLand Investments, Data Centre Group India. He has successfully established the Group as a Data Centre Operator in India and has played a leadership role in streamlining the business operations from inception to execution.
He is a master strategist in the field of Operations, Business Development, Enterprise Sales & Marketing and Customer support, having an eventful career of 26+ years in various industries like IT services, Telecom, and Infrastructure. His vast domain expertise in Cloud, Managed Services, and Data Center Operations, makes him an influential figure in the Industry.
In the past, he has been associated with companies like Sify Technologies, Tata Communications (ST Telemedia), Tulip Telecom, and HCL Technologies, where he has been a pioneer in developing and launching profitable business models that include complete end-to-end life cycle management of the organization.
He is a Strategically-focused, persistent and outcome-driven leader with a knack for building and inspiring large, cross-functional teams to deliver beyond business expectations with a Laser focus on continuously improving quality while managing costs.
Surajit is an outstanding communicator at all levels and is associated with various Industry governing bodies. He is a regular Business Speaker at events where he shares his insights on Industry trends, Operations, Leadership, Strategy, Innovation, and other business aspects, which help create a profitable enterprise.
Shalil is responsible for research, events and training business that assists clients in improving their capabilities in key process areas. Before this, Shalil was ‘AVP, Research and Consulting’ at IDC India. He has an extensive senior level experience in the ICT industry that enriches his strategic engagements with companies. A much-sought-after speaker at international forums, Shalil also invests his time in leading innumerable focused group discussions in India. With his specialization in the BFSI sector, he covers an array of topics including emerging technologies, digital enterprises, industries and IT sourcing and servicing in his speaking engagements.
Shalil's role extends beyond delivering qualitative research content, and includes preparing forward-looking assessment and analysis and sharing market insights and predictions with senior management teams. He has worked in India, London, Edinburgh, Ireland, Western Europe, Hong Kong, Singapore, Malaysia, and Taiwan. During his time in these organizations, he has driven the development of enterprise level technology strategies, managed large transformation and IT programs, and played a leading role in a post-merger IT integration of two banks in the United Kingdom.
A graduate of Computer Science, Shalil holds a postgraduate (MBA) degree from the Indian Institute of Foreign Trade (IIFT), a leading business school in India.
Uday believes firmly in the development and use of technology to solve real-world challenges. Aiming to help countless small businesses overcome the hurdle of access to formal credit, ePayLater strives to empower retailers with the power of technology. With over a decade of experience in multiple areas of banking, capital markets, risk consulting and credit tech with industry leaders Uday embarked on the journey of bringing BNPL to India. Prior to beginning his professional career, Uday earned an engineering degree from JNTU in Hyderabad and an MBA from the Management Development Institute in Gurgaon (MDI)
Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video, and messaging channels. Exotel powers customer engagement to over 7000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.
Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.
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