Overview

India continues to become financially aware, at a great pace. In 2015 estimated financial literacy in the country was 15%. As of 2021 the number rose to 25%. With the explosion of digital technologies and 4G/5G expansion, the number is expected to reach 50% in the next five years. The growth and augmentation of traditional banking with NBFCs, BNPLs, InsurTech, & Fintech companies is expected to further the ambitions of this newly literate population. While Monetary Policies and Governance were pivotal in achieving this change, the sustainability of this wealth expansion and inclusion of previously untapped segments was and will be driven by technology. Whether it is open-banking or neo-banking, the fearless NBFCs or BNPLs – at the core is a potent combination of digital solutions. Technologies that are easy to use, implement, scale, and secure. Inherently, all of these digital-first solutions have social inclusiveness as a by-product, due to their scale – taking financial services to the most underserved areas in India, with ease and experience.

NBFC’s which faced liquidity challenges in 2019 and then hit by the pandemic, are already on track towards normalization & growth. They are expected to grow their loan book by 14% Year on Year base in FY23. Most of them are on the path to full scale digitalization in order to grow customer bases and reach the remotest corners of the country. On the other hand the FinTech & Payments industry, with an 87% (global avg. 64%) adoption rate, is also set to reach $150BN in valuation by 2025. Over 6,500 startups are now active in the two spaces, reforming finance, traditional insurance, microfinance, payments, & rural financing processes. At the core again is cloud-native, low latency, fluidic technology that is focused on supercharging user adoption.

Largely, this explosive growth in companies, usage, & adoption has been credited to the powerful combination of Cloud, IoT, AI & Analytics – this deep-tech trio, combined with edge computing is expected to provide the fastest fulfilment of banking processes in India than any other country in the World. In the next three years there will be an absolute and full digitalization of banking, insurance, lending, & the payment infrastructures – driven by the above trio. Customer on-boarding, experience and life cycle value management, profiling & risk aversion will be some of the key outcomes this deep-tech led transformation will drive. India’s largest banking conference, the 10th Edition of Mint | TechCircle’s Finserv Summit will unravel the complexities of this new-age digi-fin ecosystem, identify the challenges ahead, and help course correct leadership blueprints.


Agenda

1:00 PM onwards
  • 1:00 PM – 2:50 PM

    Registration & Networking Lunch

  • 2:50 PM – 3:00 PM

    Welcome Address

    by Shalil Gupta, Business Head, Mint & Mosaic Digital

  • 3:00 PM – 3:20 PM

    Fireside Chat: Future of Digital Banking

    Future of banking will be shaped by Customer Centric Banks, emergence of products and real partnerships, compounding benefits of India stack, sachetization and regulatory revolution. These will be the most important trends to look for in the times to come.

    Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Sameer Shetty, President and Head - Digital Banking (Web Channel), Axis Bank Limited

  • 3:20 PM – 3:45 PM

    Panel Discussion 1: Fluidic Value Chains - Resetting Business Models in FinServ

    As the as-a-service models in banking pick pace, their expansion into auxiliary services by reengineering value chains is also expected to become common. Understanding future plans and possible expansion areas for large FinServ players in India.

    Speakers:
    Adhil Shetty
    , CEO, BankBazaar.com
    Manish Shah, MD & CEO, Godrej Capital
    Shinjini Kumar, Co-Founder, SALT
    Aman Goel
    , Founder & CEO, Cogno AI

    Moderator:
    Jaikrishnan G
    , Partner, Financial Services Consulting, Grant Thornton Bharat

  • 3:45 PM – 4:00 PM

    Fireside Chat- Achieving the Impossible, Collaboratively

    Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation Surajit Chatterjee, Managing Director - Datacenter (India), Capitaland Investments

  • 4:00 PM – 4:15 PM

    Break

  • 4:15 PM – 4:35 PM

    Special Address: Reimaging Cloud for Banking, in the New Norm

    As protectionism and data laws continue to limit traditional cloud strategies, how are large banks strategizing cloud led culture? Deep diving into Microservices, App Migration Strategies, & Containerization in the Indian Banking scenario.

    By Mahesh Ramamoorthy, CIO, Yes Bank

  • 4:35 PM – 5:00 PM

    Panel Discussion 2: Customer 3.0 - Orchestrated Experiences for the Win

    The future is contextualized experiences & personalization at scale. Shifting cultural mindsets to measure Customer Lifecycle Effort Vs traditional CSAT should be the new norm. Discussion to unearth innovation in CX Platforms – across NBFCs, Banks, & Fintech.

    Speakers:
    Hari Shankar Mishra
    , SVP - Customer Experience, Future Generali India Insurance Company Limited
    Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
    Angira Agarwal, Global SVP, GTM and Strategy, Exotel
    Kamlesh Vora, Sr.EVP & Head Customer Experience, Kotak Mahindra Bank

    Moderator:
    Ramganesh Iyer
    , Partner, Bain & Company

  • 5:00 PM – 5:15 PM

    Break

  • 5:15 PM – 5:35 PM

    Fireside chat: Digital Workforce: Empowering Business and Unleashing Human Potential

    Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Kaustubh Laturkar, Senior Vice President and Head - Digital Transformation, NSEIT

  • 5:35 PM – 6:00 PM

    Panel Discussion 3: PoS Financing & Payments - Bolstering Social Inclusion

    Access, usage, and quality – the Fin. Inclusion Index for India is at 54 for India. The BNPL & Payment Banks are expected to supercharge this number with rapid expansion to underserved markets. Deep diving into their innovation roadmap for 2030.

    Speakers:
    Uday Somayajula
    , Co-Founder, ePayLater
    Mayuresh Kini, COO, PayU Finance
    Sonali Jindal
    , Founder & COO, RING | Kissht

    Moderator:
    Amit Jain
    , Partner, Price Waterhouse & Co LLP 

  • 6:00 PM – 6:10 PM

    Closing Remarks

  • 6:30 PM – Onwards

    Cocktail & Dinner


Speakers 2022

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Adhil Shetty

CEO, BankBazaar.com
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Mahesh Ramamoorthy

CIO, Yes Bank
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Sameer Shetty

President and Head - Digital Banking (Web Channel), Axis Bank Limited
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Shiv Kumar Bhasin

CTO & COO, National Stock Exchange of India Limited
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Hari Shankar Mishra

SVP- Customer Experience, Future Generali India Insurance Company Limited
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Angira Agarwal

Global SVP, GTM and Strategy, Exotel
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Aman Goel

Founder & CEO, Cogno AI
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Amit Jain

Partner, Price Waterhouse & Co LLP
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Jaikrishnan G

Partner, Financial Services Consulting, Grant Thornton Bharat
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Kaustubh Laturkar

Senior Vice President and Head - Digital Transformation, NSEIT
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Kamlesh Vora

Sr. EVP & Head - Customer Experience, Kotak Mahindra Bank
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Manish Shah

MD & CEO, Godrej Capital
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Mayuresh Kini

COO, PayU Finance
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Ramganesh Iyer

Partner, Bain & Company
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Shinjini Kumar

Co-Founder, SALT
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Sonali Jindal

Founder & COO, RING | Kissht
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Surajit Chatterjee

Managing Director - Datacenter (India), Capitaland Investments
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Shalil Gupta

Business Head, Mint & Mosaic Digital
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Uday Somayajula

Co-Founder, ePayLater

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