The financial sector is at the forefront of digital innovation with disruption taking place at every level. New technologies, increasing competition and ever-growing consumer expectations have resulted in a dynamic financial landscape, bringing both challenges and opportunities. The global financial services market size is expected to grow from $20.4 trillion in 2020 to $22.5 trillion in 2021 at a CAGR of 9.9% and is further expected to reach $28.5 trillion by 2025 at a CAGR of 6%.

The financial services sector is one of the biggest generators of alpha for investors historically. The key players in banking, non-banking finance, insurance, microfinance, and asset and wealth management have kept the space vibrant with strong organic as well as inorganic expansion. The Indian financial services sector is expected to grow exponentially at 15% by 2022. However, the sector in India is facing many challenges, including asset quality mismatch, low capital adequacy ratio, increasing NPAs, unhedged forex exposure, and lower penetration in the unbanked segment among others. Adoption of technology and innovation in the sector has addressed many such issues and has empowered individuals and companies to access financial services, be it payments or credit products, at their fingertips. The application of technology has redefined the financial sector. Mobile payments, online wallets, UPI, digital lending, online banking are all results of innovation in the sector.

The sector remains attractive, has absorbed over $40 billion of private equity money and has seen M&A worth a similar amount since 2011, according to VCCEdge. Although the pace of investment activity has slowed since last year due to pandemic, it is expected to pick up again as the long-term picture remains attractive on the back of digital adoption by the sector and several reforms and initiatives taken by the government, such as launch of Credit Guarantee Fund Scheme for MSMEs, issuing guidelines to banks regarding collateral requirements and setting up a Micro Units Development and Refinance Agency (MUDRA).

To gauge how the financial services are constantly innovating to stay ahead of the curve, gaining crucial insights to maximize their digital ROI, VCCircle is organising its next edition of FinServ Summit on September 17, 2021 on a virtual platform.


9:30 AM onwards
  • 9:30 AM – 9:40 AM

    Welcome Address

    By Jaideep Mehta, CEO, Mosaic Digital & Head, Mint

  • 9:40 AM – 10:20 AM

    Panel Discussion 1 : NextGen NBFCs - Survival of the fittest

    The loan book of Indian NBFCs has grown at a rate of 18% in the last five years, with the sector's contribution to total credit increasing from 15% to 20% in just three years. However, their main source of funding remains banks and this has come at the cost of inadequate funding, mainly due to deterioration in the credit profile of banks and the overall weakening of confidence in the sector following some high-profile defaults. In the wake of these developments, it has become imperative for NBFCs to get their act together and gear themselves to be the NextGen NBFC. How are NBFCs tackling this? Are there any alternative options to explore to raise funds and how do they deepen that?

    Ajit Pai,
    Distinguished Expert-Economics & Finance, NITI Aayog
    Vijay Deshwal,
    Group CEO, Poonawalla Fincorp Limited
    Kunal Shah,
    Head - Solution Engineering - ERPM, Oracle India

    Moderator: Nitin Jain, Partner, PWC

  • 10:20 AM – 10:40 AM

    Fireside Chat: Fast-transforming landscape of the Financial Services industry

    The conversation would focus on how emerging technologies have a big role to play in helping the Financial Services sector survive & thrive.

    Jaideep Mehta, CEO, Mosaic Digital & Head, Mint in conversation with Mithun Sundar, Chief Transformation Officer, Microsoft India

  • 10:40 AM – 11:20 AM

    Panel Discussion 2: Raising the bar - Delivering extraordinary customer experience

    Customer experience is mission critical in the financial services sector. The playbook of customers is ever changing. Today’s consumers compare their banking experiences not only to those delivered by rival banks, but also to other services offered by the world’s most disruptive companies, including consumer tech giants like Google or global online retailers like Amazon. Today’s customer expects proactive customer engagements, hyper-personalization, seamless-omnichannel, data transparency and security amongst other services. What are the broader changes that the industry needs at a macro level and what could be the micro interventions required? How do they build agility to become a responsive brand?

    Deba Sahoo
    , SVP and Chief Product Officer for Customer Journeys, Fidelity Investments
    Ratnesh Mehra, Director - CX Strategy & Transformation, Oracle India
    Beerud Sheth, Co-Founder & CEO, Gupshup

    Moderator: Rakesh Pozhath, Partner, Bain

  • 11:20 AM – 11:40 AM

    Special Address: Fintech - The next big opportunity

    Fintechs have become a hotbed of customer-centric innovation. Sleek and efficient offerings across payments, lending, insurance, wealth management and broking have disrupted industries and transformed the face of financial services. India’s fintech industry is estimated to add another $100 bn in market valuation over the next 5 years, as per BCG report. The segment has also attracted $ $8.3billion from CY 2016-20, as per VCCEdge. How can the financial services sector leverage the fintechs and how investors can grasp the investment opportunity? How can fintechs, financial institutions and policymakers together script the next, global success story for India’s fintech sector?

    By Naveen Kukreja, Co-founder & CEO, Paisa Bazaar

  • 11:40 AM – 12:00 PM

    Fireside Chat: Ensuring financial communication compliance- what & how

    Compliance with regulatory requirements is becoming increasingly complex and demanding, increasing exposure, risk, and penalties, because of the explosion of messaging and media channels in corporate communications these days. No longer is it simply voice calls and emails that need to be captured. This session would focus on how to build a robust, secure, and compliant recording solution. 

    Shalil Gupta, CBO, Mosaic Digital in conversation with Jim Campbell, Director-Financial Compliance - APAC, Verint

  • 12:00 PM – 12:40 PM

    Panel Discussion 3: $5 Trillion Economy - Aspiration to Action

    As we are aspiring for a $5 trillion economy, how financial services sector would play an important role? What would it require to fulfil this aspiration? What are the ways, means, frameworks, or methodologies that can be deployed to fund the next $5 trillion?

    Sivasubramanian Ramann, CMD, SIDBI 
    Sanjay Sharma, Co-founder & MD, Aye Finance
    Dr. Kshama Fernandes
    , MD & CEO, Northern Arc Capital

    Moderator: Monish Shah, Partner, Deloitte India

  • 12:40 PM – 1:00 PM

    Fireside Chat: Role of digital financial platforms in serving the mass and emerging segments

    Access to finance is empowering and when used responsibly can enable individuals and businesses to thrive and grow sustainably. Over time, this can have a multiplier effect on the economy. 

    The session would focus on how new age digital financial platforms are playing a critical role in enabling financial services to the under-served mass and emerging segments of India. 

    Shalil Gupta, CBO, Mosaic Digital in conversation with Bama Balakrishnan, COO, Northern Arc Capital

  • 1:00 PM – 1:20 PM

    Fireside chat: The impact of digitization on payments, taxes, and credit in India

    Every business wants to be compliant, but it is a mission that is extremely challenging to adhere to. With ever-changing tax laws & stringent govt. rules, almost 100% of businesses in India find it difficult to achieve complete compliance.

    The session would focus on how the increasing role of technology and network in compliance could be the game-changer for India's enterprises.

    Jaideep Mehta, CEO, Mosaic Digital & Head, Mint in conversation with Archit Gupta, Founder & CEO, Clear

  • 1:20 PM – 1:40 PM

    Keynote Address: Potential of Financial Services and How the Digital Economy is Shaping this Sector

    By Keki M. Mistry, Vice Chairman & CEO, HDFC Ltd.

  • 1:40 PM – Onwards

    End of Conference

Speakers 2021


Ajit Pai

Distinguished Expert-Economics & Finance, NITI Aayog

Archit Gupta

Founder & CEO, Clear

Bama Balakrishnan

COO, Northern Arc Capital

Beerud Sheth

Co-Founder & CEO, GupShup

Deba Sahoo

SVP and Chief Product Officer for Customer Journeys, Fidelity Investments

Jim Campbell

Director-Financial Compliance, APAC, Verint

Keki M. Mistry

Vice Chairman & CEO, HDFC Ltd.

Kunal Shah

Head - Solution Engineering - ERPM, Oracle India

Dr. Kshama Fernandes

MD & CEO, Northern Arc Capital

Mithun Sundar

Chief Transformation Officer, Microsoft India

Monish Shah

Partner, Deloitte India

Naveen Kukreja

Co-founder & CEO, Paisabazaar

Nitin Jain

Partner, PWC

Ratnesh Mehra

Director, CX Strategy & Transformation, Oracle India

Rakesh Pozhath

Partner, Bain & Company

Sanjay Sharma

Co-founder & MD, Aye Finance

Vijay Deshwal

Group CEO, Poonawalla Fincorp Limited

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